‘Tis the season for resolution-making – and resolution-breaking. Many resolutions fail out of the starting gate, despite earnest desires for change. But it doesn’t have to be that way. Here are 2 sure ways your resolutions will fail – and how to beat them. 1) Not Planning for Failure. Tell me if this sounds familiar: ...
It never ceases to amaze me how eagerly people judge total strangers on the Internet. How viciously they’ll criticize, using words they would never say in person. I’m not talking about useful, constructive criticism – sometimes that hurts, but it’s worth its weight in gold. We should all seek out and learn from that kind...
Pottery Barn sells so brilliantly, I can hardly stand to walk into their store because I know my wallet will start hemorrhaging money. Again. How do they do it? They clam up and lets the client’s daydreams fill in the blanks. Pottery Barn understands that their clients don’t want to be talked at. So they...
Thank you. No really, THANK YOU. I’ll come out and say it – one year ago, things weren’t so peachy. I felt stuck, fenced in, cornered. I hated my alarm clock. I dreaded my to-do lists. But ever since I entered the ranks of the self-employed, important things have changed. Yes I’m usually scared spitless,...
I admit it: I have the world’s lowest tolerance for poor customer service. At the same time, it delights me to no end when a business treats me well. I know how much work goes into creating a memorable customer experience, and so when I have one, I want to tell everyone about it. The...
