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Category Archives: Client Experience

5 Ways To Gracefully Rein In A Client Who Won’t Stop Talking

Photographers often share one common burden with practicing psychologists: Sometimes you need to get information from someone, but you just….can’t. The problem isn’t that the person clams up and won’t talk. Rather, it’s that they won’t STOP talking. Oh, you’re hearing plenty of words – it’s like a verbal monsoon.  But none of it is […]

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Two Ways To Cure Client Revenge & Save Face

Today I have two morsels for you to consider, and I’ll leave it to you to decide whether they are related, and how you’ll wield them in the future. Thought #1 – A little over ten years ago, a couple of researchers set out to understand the phenomenon of “customer revenge.” Sometimes when a customer […]

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Get Whatever You Want Without Arguing: The Magic Words

It’s when a client does something that feels scuzzy. Something that isn’t technically against your contract, but you’re still pushpins-in-your-pants uncomfortable with it. Or when you go buy something at a store, then get home and realize that the coupon (which was the whole reason you bought the item) is still folded neatly at the […]

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