Category Archives: Client Experience

How to Give Back With Your Photography Business

Mike and Ricky founded their company for the same reasons most of us founded ours: To create something that was their own, and do things exactly the way they wanted. But for them, “doing things their way” didn’t just mean deciding what to make or where to sell it. They wanted to change the world...

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Quit Wasting Your Testimonials With This One Easy Fix

Let’s say you have to go to an office to fill out some paperwork.  (This post gets more exciting, I promise.) You’re led to a room with a table.  As you’re sitting there checking boxes and scribbling answers, you start to feel like something is off.  You look up, and think you see some smoke...

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Don’t Lose Clients – Get This On Your Website, Now.

So, you’ve done it. You’ve built a beautiful website, with gorgeous galleries, fantastic information, and an interesting blog.  You’re clear both how and why people should contact you.  You’ve also done your job of narrowing in and speaking directly to your ideal client, showing them how you’re going to fulfill some pressing needs and desires. ...

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Responding to Clients Who Kindly Ask You To Violate Your Policies

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Clients.  We love them.  We’re constantly thinking about how to get more of them.  But once we do….we find a whole new set of issues cropping up!  Most of the issues aren’t horror-story-esque, but the subtle difficulties are often the hardest to handle. One reader sent in a question asking what to do in situations...

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Your Client Hates All Their Images. What Now?

How would you deal with a selling session where once you have all sat down with your coffee and begin looking through the images, the client decides they don’t like any of them.  Not one.  (This hasn’t actually happened to me, since I’m not open for business yet, but I’m wondering how one would gracefully...

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