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Category Archives: Psychology 101

Top 8 Posts From 2013

Well 2013, it’s nearly time to pack it in. But before we scatter to the wintry winds to celebrate, eat, wrap, unwrap, toast, dance, carol, and generally swirl ourselves in holiday bliss – Here’s one last peek at this past year.  Did you miss any of these posts?  Some were the most-trafficked, some were the […]

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Get Whatever You Want Without Arguing: The Magic Words

It’s when a client does something that feels scuzzy. Something that isn’t technically against your contract, but you’re still pushpins-in-your-pants uncomfortable with it. Or when you go buy something at a store, then get home and realize that the coupon (which was the whole reason you bought the item) is still folded neatly at the […]

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