Client Experience
5 Ways To Gracefully Rein In A Client Who Won’t Stop Talking
Photographers often share one common burden with practicing psychologists: Sometimes you need to get information from someone, but you just….can’t. The problem isn’t that the person clams up and won’t talk. Rather, it’s that they won’t STOP talking. Oh, you’re hearing plenty of words – it’s like a verbal monsoon. But none of it is…
Read MoreTwo Ways To Cure Client Revenge & Save Face
Today I have two morsels for you to consider, and I’ll leave it to you to decide whether they are related, and how you’ll wield them in the future. Thought #1 – A little over ten years ago, a couple of researchers set out to understand the phenomenon of “customer revenge.” Sometimes when a customer…
Read More3 Quick Questions That Get The Testimonials You Need To Have
As far as lab assistant jobs went, it wasn’t the worst out there. For example, I could have been in the primate lab cleaning cages. Or dealing with mysterious fluids in the taste and smell lab. Yeah, my job was far more pleasant – to stand on the main quad and collect responses for consumer…
Read MoreProfitably Responding To (Annoying?) Client Requests
Earlier today I sat in a tiny conference room to watch a terrifying academic ritual. A friend of mine was defending her dissertation. If you’re not familiar with this perfunctory yet dreadful academic rite of passage, a PhD candidate essentially has to give a presentation about their research and conclusions, then endure an hour or…
Read MoreGet Whatever You Want Without Arguing: The Magic Words
It’s when a client does something that feels scuzzy. Something that isn’t technically against your contract, but you’re still pushpins-in-your-pants uncomfortable with it. Or when you go buy something at a store, then get home and realize that the coupon (which was the whole reason you bought the item) is still folded neatly at the…
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