Masthead header

Category Archives: Client Experience

 Have you heard this line from prospective clients: “I don’t have time now, I’ll have to book later” – ? Frustrating, huh? “I’ll do this later” is sometimes the last thing they say before they disappear into the night.  Putting off a decision can be, effectively, saying no. Also, you know that “later” doesn’t always happen like we imagine.  Babies grow.  Houses and situations […]

View full post »

Think about the last three pricey-ish things you’ve bought. Things where you had some choice, and maybe you had to pick between options that were pretty close to one another. How did you feel *right* after you paid up? Your reactions have probably ranged among the following: Over-the-moon excited because you splurged on THE TOP […]

View full post »