Mental Health Maintenance for Business Owners

Note:  Physical health is more than just ‘not being ill,’ and so is mental health.  Sometimes people say “mental health” when they’re trying to put a supposedly more positive spin on “mental illness” – but it’s something we should all pay attention to.  The opinions in this post aren’t just directed toward those living with…

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The Easy Way To Write About Yourself (Without Feeling Like A Jerk)

It’s the cruelest of tricks. Your whole life is one long lesson in the importance of being humble (me?  My husband recently said “well, it wouldn’t be a date if you didn’t spill water on yourself.”  Yep.  I’m skilled like that). And socially, you’re punished from an early age when trying to talk about your…

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5 Ways To Gracefully Rein In A Client Who Won’t Stop Talking

Photographers often share one common burden with practicing psychologists: Sometimes you need to get information from someone, but you just….can’t. The problem isn’t that the person clams up and won’t talk. Rather, it’s that they won’t STOP talking. Oh, you’re hearing plenty of words – it’s like a verbal monsoon.  But none of it is…

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Two Ways To Cure Client Revenge & Save Face

Today I have two morsels for you to consider, and I’ll leave it to you to decide whether they are related, and how you’ll wield them in the future. Thought #1 – A little over ten years ago, a couple of researchers set out to understand the phenomenon of “customer revenge.” Sometimes when a customer…

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3 Quick Questions That Get The Testimonials You Need To Have

As far as lab assistant jobs went, it wasn’t the worst out there. For example, I could have been in the primate lab cleaning cages.  Or dealing with mysterious fluids in the taste and smell lab. Yeah, my job was far more pleasant – to stand on the main quad and collect responses for consumer…

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