I have an email from a reader here, and thought you might be interested to see it, too: “I’ve been struggling with something…There are all sorts of tips and tactics about how to attract customers, how to grab their attention, increase sales, up-sell, etc.  I understand many of these things can have a significant impact…

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You know that brief moment of hesitation at the dinner party that makes you miss the window to say “Hey, that’s what I do!” before conversation moves on? Or closing the tab on the ‘speaker application’ page of a conference, with a “Maybe next year?”  When you do creative work, even a slight dip in…

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