Top 8 Posts From 2013

Well 2013, it’s nearly time to pack it in. But before we scatter to the wintry winds to celebrate, eat, wrap, unwrap, toast, dance, carol, and generally swirl ourselves in holiday bliss – Here’s one last peek at this past year.  Did you miss any of these posts?  Some were the most-trafficked, some were the…

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Profitably Responding To (Annoying?) Client Requests

Earlier today I sat in a tiny conference room to watch a terrifying academic ritual. A friend of mine was defending her dissertation. If you’re not familiar with this perfunctory yet dreadful academic rite of passage, a PhD candidate essentially has to give a presentation about their research and conclusions, then endure an hour or…

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Get Whatever You Want Without Arguing: The Magic Words

It’s when a client does something that feels scuzzy. Something that isn’t technically against your contract, but you’re still pushpins-in-your-pants uncomfortable with it. Or when you go buy something at a store, then get home and realize that the coupon (which was the whole reason you bought the item) is still folded neatly at the…

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Add This Line To Your Web Copy To Book More Clients

So you and your friend Suzy are hanging out one afternoon, and you tell her “I’m having trouble falling asleep at night.” Imagine one of two responses: A) Suzy says “Oh, try SleepNite!  It makes me fall asleep quickly with no yucky side effects, I love it!” or: B) Suzy says “Oh, try SleepNite!  It…

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